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Booking Process - FAQs

  1. Do I have to use my voucher on a particular date?

    For most tours, activities, transport and WiFi, your voucher is only valid on the date you selected when booking. For most attraction tickets, you will be able to visit the attraction on any date within a select period. Please check the 'How To Use' section on the activity page or your voucher details to check your voucher's validity.

  2. How can I book an activity?

    Find your preferred activity or tour, select the relevant package, date and quantity, click 'Book' and continue to the payment page. Let the adventures begin!

  3. What is instant booking? What does the lightning bolt sign mean? What do I do if I don't receive my voucher?

    When you see 'Instant' on an activity, it means that when you complete the payment, you will receive your booking voucher within 5 minutes. If you do not receive a voucher please first check your Spam folder before contacting us.

    In a rare case that you haven't received the e-voucher immediately after you book an 'instant' activity, our Klook Support staff will generally be in touch within 24 hours to assist you. For any urgent matters, do reach out to us at [email protected] or call our hotline.